Hotel front office operations and management books

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hotel front office operations and management books

TEXTBOOK OF FRONT OFFICE MGMT & OP - ANDREWS - Google книги

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Published 14.12.2018

Front Office Operations

Hotel Front Office Management

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Principles of Hotel Front Office Operations. This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions.

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